Administrative Services

The Administrative Services Department plays a vital role in supporting the operational and strategic functions of the Town of Northlake. Under the leadership of the Administrative Services Director, the department oversees key internal services including Human Resources, Information Technology, Communications and Marketing, Strategic Management and Performance Tracking, and Special Events. 

In addition to managing these core functions, Administrative Services works closely with the Town Manager to support the successful implementation of town-wide initiatives and long-term strategic goals. The department also provides oversight of organizational policies to ensure consistency, compliance, and alignment with the Town’s mission and values. Furthermore, Administrative Services assists with the oversight of the Town’s Capital Improvement Program (CIP), helping to ensure that capital projects align with strategic priorities, are executed efficiently, and meet community needs. 

Through a commitment to operational excellence and responsive service, the department ensures that the Town of Northlake remains a well-managed, transparent, and forward-thinking organization.  

Mission Statement 

To provide high-quality internal services that enhance the efficiency, transparency, and innovation of Town operations—empowering Northlake’s employees, informing the public, and supporting the Town Manager’s vision.  

Department Goals 

• Support a High-Performing Workforce

  Attract, retain, and develop a talented workforce through responsive human resource services, competitive benefits, and employee engagement programs.

• Enable Smart Technology Use

  Provide reliable and secure information technology infrastructure and support to enhance internal operations and improve service delivery to the community.

• Enhance Public Communication

  Ensure clear, consistent, and timely communication with residents through strategic marketing, public information campaigns, and digital engagement.

• Promote Accountability and Excellence

  Lead the development and tracking of strategic plans and performance metrics that align departmental activities with the Town’s priorities and outcomes. Includes oversight of organizational policies to ensure transparency, effectiveness, and legal compliance across departments.

• Create Community Through Events

  Plan and execute inclusive and engaging special events that foster a strong sense of community pride and connection.

• Advance Strategic Priorities

  Provide operational and logistical support to help execute the goals and initiatives set forth by the Town Manager and Town Council.

Key Service Areas