Procedure for Complaints

The Northlake Police Department is dedicated to providing exceptional service to its employees and citizen’s through a problem-solving approach, emphasizing a commitment to excellence through teamwork. Police employees are carefully selected, held to the highest standards and provided with the best training available.

Internal Affairs System

The purpose of any Internal Affairs system is the diligent pursuit of the truth. We are committed to that objective, recognizing that our agency’s credibility depends upon the community’s belief that we can police ourselves. With that in mind, we provide the following information regarding how you can file a complaint, how a complaint is investigated, and how it is disposed of.

Welfare of Citizens

The Northlake Police Department is vitally interested in the welfare of all citizen’s, in establishing the facts regarding any reported incident and in taking action where its employees have been proven derelict in their duties or are guilty of wrongdoing. If it becomes necessary for you to make a complaint, you can be assured that it will be given a fair and thorough investigation.

Report Outstanding Work

By the same token, if you have seen a police employee doing outstanding work, we encourage you to tell him/her or us about it. The Northlake Police Department is comprised of professionals dedicated to serving you.

Additional Questions or Concerns

You may also contact the Northlake Police Department by phone at 940-648-4804 and ask for a supervisor or email the Chief of Police.