Public Information Request

The Texas Public Information Act (PIA) provides a mechanism for the public to inspect or copy governmental records. A requestor may ask to review records, obtain copies, or both.  A governmental entity is not required to create records, conduct legal research, or answer questions. The Public Information Act is triggered when a person submits a written request.  The governmental entity must respond within 10 (ten) business days, with one or more of the following:

  • provide responsive information pertinent to the request; 
  • advise the request is being processed and will take longer than the 10 business days to produce;
  • advise there is no responsive information;
  • advise the request needs clarification;
  • provide a cost estimate if the request will exceed $40; or
  • advise the responsive information will not be released and an Attorney General Ruling has been requested.
  3. FEES

Public information requests for Town records (excluding police-related requests) may be submitted as follows: 

Recommended: Public Information Request Portal (GovQA) -  Through this portal, you can access your requests securely, view your request history, and receive status updates.

In-Person:   Town Hall, 1500 Commons Circle, Suite 300, Northlake, Texas  76226

Mail:            Town Hall, 1500 Commons Circle, Suite 300, Northlake, Texas  76226


NOTE: Any request received in person, via mail, or via email, will be entered into the Public Information Request Portal (GovQA) for the convenience of the requestor. ALL correspondence and responses will be available to the requestor via the portal to assist with keeping the information in a centralized location that is secure and easy to access. 

For assistance regarding the Records Request Portal or Public Information Requests, please contact the Town Secretary's Office via email at or via phone at (940) 242-5702.

Submit Public Information Request