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2. Property Management & Third-Party Billing Inquiries

   Due to high call volumes and limited staffing, the Town of Northlake requires property management companies and third-party billing agents to submit utility billing inquiries through the online request form.

   Responses will be provided within 7-10 business days.

   This process does not apply to individual residential or commercial utility customers. Utility Billing will continue to provide phone support to those customers and for urgent service-related issues during normal business hours. 

6. Who This Applies To

   This requirement applies to:

   • Property management companies
   • Third-party utility billing providers
   • Multifamily apartment managers
   • Companies submitting inquiries on behalf of multiple utility accounts
10. Required Method of Contact

    All utility billing inquiries related to account balances, billing information, payment amounts, or account status must be submitted using this online inquiry form.

    Phone inquiries for these matters will not be accepted from property management companies or third-party billing agents. Such calls will be directed to complete the online form.

14. Information Required for Processing

    To ensure timely and accurate responses, submissions must include:

    Requestor Information:

16. Company Name:*
18. Requestor Full Name:*
20. Job Title:*
22. Email Address*
24. Phone Number*

28. Property Information:

30. Property Name:*
32. Service Address:*
34. City*
35. State*
36. Zip Code*
38. Number of Units at Property:*
40. Property Type:*
    -- Select One --Multifamily ApartmentResidential HomeMixed-UseOther
42. If Other, explain:

46. Account Information:

48. Utility Account Number(s):*
50. Unit Numbers (if applicable):
52. Billing Period(s) Requested (month/year):

56. Reason for Inquiry:

58. -- Select One --Account balance(s) requestFinal bill amountPayment confirmationBilling clarification or adjustmentAccount status (active/inactive)Other
60. If Other, explain:

62. Upload Related Documents:

66. Authorization and Acknowledgement:*

    This process allows the Utility Bililng department to:

    • Provide accurate and documented responses
    • Reduce wait times for individual utility customers
    • Manage high inquiry volumes with limited staff
    • Ensure equitable access to customer service

    1. I certify that my company is authorized to receive information on the accounts listed in this request.
    2. I understand that responses will be provided within 7-10 business days and that phone follow-up may not be available.
    3. I acknowledge that incomplete submissions may delay processing.
Leave This Blank:


68. 1. Receive an email copy of this form.
69. Email address

    This field is not part of the form submission.

70. Submit Submit and Print

* indicates a required field